In Roman myth, Janus was the guardian of gateways, looking simultaneously inward and outward to ensure safe passage. In the modern enterprise, your customer service platform is that critical gateway. The JANUS Framework™ is our proprietary governance system that does exactly this: it looks outward to protect customers from biased interactions, and inward to shield employees from unfair algorithmic evaluation. We ensure the entire ecosystem—from the first customer touchpoint to the final employee performance review—is built on a foundation of fairness and compliance.